Q:
What are the minimum requirements for my FTP Server / Web
Site?
A:
The Dynamic FTP System is approximately 0.5 MB to download
and takes approximately 2 MB of hard drive space on your
server. We do recomment that you have at least 100 MB of
free hard drive space on your server for light use. Please
make sure you have at least 2 GB of server space if you are
planning on transfering ten 200 MB files at a time. Feel
free to contact us in regards
to server space and hosting.
Q:
I lost my e-mail with the user name and password. Can the
FTP program send me another one?
A: The Admin/Owner can look up your user
name but in order to reset the password the Admin needs to
delete and recreate the user account. We are working on a
forgotten password feature for the next version.
Q: Are my files secure when
I transfer them via the Dynamic FTP System program?
A: Our standard installation of the Dynamic
FTP System program is as "secure" as e-mail. We
can set the program with 128-bit SSL encryption for your
uploads and downloads. A SSL Certificate is also recommended
for the FTP program to transfer large medical images / files,
legal documents, and anything else that requires extra security.
Please contact us for a free
custom program quote.
Q:
How do I change my e-mail address in the FTP program user
account?
A: The Admin needs to delte and recreate
the account. We are working on this feature for the next
update.
Q: Why do I get a message “file
too large” when I attempt to upload it to the FTP program?
A: The system administrator controls which
files are allowed and the maximum file size in the FTP program.
It might be a restriction of your ISP if it has been set
to “unlimited” in the FTP program administrator’s
control panel. Also note that most web browsers are currently
limited to 2 GB of data transfer.
Q: Why did some of the files
in my FTP program user account disappear?
A: The FTP program system administrator
might have deleted the file after he or she received the
e-mail notification that you downloaded it. This is usually
done to save hard drive space on the FTP server or to keep
updated files in the program's user account.
Q: I started to upload a file
to the FTP program and then surfed the Internet while I was
uploading. When I looked for the file in the Dynamic FTP
System program's user account it was nowhere to be found.
A: You need to keep your browser window
on the Dynamic FTP System program upload page until the upload
is complete. Simply open another browser window if you like
to go surfing during a file upload.
Q:
How do I (the Administrator) transfer one file to multiple
user accounts in the FTP program?
A: The current program version 1.xx.x doesn’t
support this task. We are working on a “shared folder”
program update to achieve this task.
Q:
Will Dynamic FTP run on my computer?
A: The Dynamic FTP System program is installed
on a web server and anybody with an updated web browser and
Internet access can use the Dynamic FTP System. There are
no other programs to purchase or learn. It will run on Windows
and Mac.
Q:
What is a FTP program anyway?
A: FTP (File Transfer Protocol), a standard
Internet protocol, is the simplest way to exchange files
between computers on the Internet. Like the Hypertext Transfer
Protocol (HTTP), which transfers displayable Web pages and
related files, and the Simple Mail Transfer Protocol (SMTP),
which transfers e-mail, FTP is an application protocol that
uses the Internet's TCP/IP protocols. FTP is commonly used
to transfer Web page files from their creator to the computer
that acts as their server for everyone on the Internet. It's
also commonly used to download programs and other files to
your computer from other servers.
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